Conflict Resolution Training

Qualification JD Own Certificate

Duration 1 Day

Maximum Attendees 14 People

Cost Per Course Contact for further details

Cost Per Person Contact for further details

Overview

This training is to provide an understanding on Conflict Resolution/Challenging Behaviour, and how to prevent and handle conflicts. This training is ideal for senior members of staff, though suitable for any employee.

Course Contents

• To understand what challenging behaviour is
• To understand the different forms of aggression
• To understand the reasons and triggers behind challenging behaviour
• To recognise the warning signs of potential conflict
• To gain knowledge on preventative measures
• To gain an understanding of the aim and steps of a Post-Incident Review

Accrediated Qualification

JD Own Certificate